Creative solutions grounded in industry expertise.
Experience-Centric
design thinking
Maximize Guest Journey to increase revenue and minimize friction through optimized flow
Visualize The Experience through ‘A Day in the Life’
Spend Wisely using prioritized guidance with Quick Wins, Evolutions, Revolutions
Enhance Guest Connections using strategic marketing & communication plans
Deliver Elevated Experiences consistently with a bespoke Playbook
Activities | Entertainment | Food & Beverage | Retail | Youth & Family | Vacation Rebooking | Spa & Wellness | Tours & Excursions | Guest Services
Spark Optimized the Guest Journey and Delivered Revenue-Driving Strategy for MSC Future Cruise
- Defined audience segments, each with targeted messaging and approach
- Developed a communications strategy for the guest journey from cruise start to finish
- Provided venue design guidance for Future Cruise on new and existing vessels
- Guided marketing for the US market, including designing sample materials
- Developed Experience Blueprints for a variety of guest interactions, increasing engagement and outreach and streamlining the sales process
Spark Optimized the Guest Journey and Delivered Revenue-Driving Strategy for MSC Future Cruise
- Defined audience segments, each with targeted messaging and approach
- Developed a communications strategy for the guest journey from cruise start to finish
- Provided venue design guidance for Future Cruise on new and existing vessels
- Guided marketing for the US market, including designing sample materials
- Developed Experience Blueprints for a variety of guest interactions, increasing engagement and outreach and streamlining the sales process
Spark Optimized the Guest Journey and Delivered Revenue-Driving Strategy for MSC Future Cruise
- Defined audience segments, each with targeted messaging and approach
- Developed a communications strategy for the guest journey from cruise start to finish
- Provided venue design guidance for Future Cruise on new and existing vessels
- Guided marketing for the US market, including designing sample materials
- Developed Experience Blueprints for a variety of guest interactions, increasing engagement and outreach and streamlining the sales process
Spark Optimized the Guest Journey and Delivered Revenue-Driving Strategy for MSC Future Cruise
- Defined audience segments, each with targeted messaging and approach
- Developed a communications strategy for the guest journey from cruise start to finish
- Provided venue design guidance for Future Cruise on new and existing vessels
- Guided marketing for the US market, including designing sample materials
- Developed Experience Blueprints for a variety of guest interactions, increasing engagement and outreach and streamlining the sales process
Spark Optimized the Guest Journey and Delivered Revenue-Driving Strategy for MSC Future Cruise
- Defined audience segments, each with targeted messaging and approach
- Developed a communications strategy for the guest journey from cruise start to finish
- Provided venue design guidance for Future Cruise on new and existing vessels
- Guided marketing for the US market, including designing sample materials
- Developed Experience Blueprints for a variety of guest interactions, increasing engagement and outreach and streamlining the sales process
Spark Optimized the Guest Journey and Delivered Revenue-Driving Strategy for MSC Future Cruise
- Defined audience segments, each with targeted messaging and approach
- Developed a communications strategy for the guest journey from cruise start to finish
- Provided venue design guidance for Future Cruise on new and existing vessels
- Guided marketing for the US market, including designing sample materials
- Developed Experience Blueprints for a variety of guest interactions, increasing engagement and outreach and streamlining the sales process
Spark Optimized the Guest Journey and Delivered Revenue-Driving Strategy for MSC Future Cruise
- Defined audience segments, each with targeted messaging and approach
- Developed a communications strategy for the guest journey from cruise start to finish
- Provided venue design guidance for Future Cruise on new and existing vessels
- Guided marketing for the US market, including designing sample materials
- Developed Experience Blueprints for a variety of guest interactions, increasing engagement and outreach and streamlining the sales process
Spark Optimized the Guest Journey and Delivered Revenue-Driving Strategy for MSC Future Cruise
- Defined audience segments, each with targeted messaging and approach
- Developed a communications strategy for the guest journey from cruise start to finish
- Provided venue design guidance for Future Cruise on new and existing vessels
- Guided marketing for the US market, including designing sample materials
- Developed Experience Blueprints for a variety of guest interactions, increasing engagement and outreach and streamlining the sales process