It’s that time of the year, business is picking up and the premises are about to get busy. While hiring more staff for the peak season might seem like a straightforward answer, it’s not always the best option. Fortunately, there are many smart solutions, some of which you can implement immediately, that can sustain (and even enhance!) your guest experience despite resources being stretched out.
Why Your Customer Experience Needs Attention: Tech Edition
For hospitality companies and other brands that have captive audiences spending time within their four walls, technology needs to do more than make room access simpler or services more easily attainable. Technology, when utilized correctly, should enhance all that a space has to offer, and act as an additional layer to the experience as a whole.
The Four Myths of Experience: Software that Revolutionizes Hospitality
When it comes to creating hotel, resort and casino experiences that keep customers coming back, there are four major myths (and misses). We’re here to explain and solve them.