For hospitality companies and other brands that have captive audiences spending time within their four walls, technology needs to do more than make room access simpler or services more easily attainable. Technology, when utilized correctly, should enhance all that a space has to offer, and act as an additional layer to the experience as a whole.
When it comes to creating hotel, resort and casino experiences that keep customers coming back, there are four major myths (and misses). We’re here to explain and solve them.
Entertainment Director Tyler Gray is bringing guest experience approach from cruise to land at Plant Riverside District with GO by Spark.
To increase revenue, ratings, or guest satisfaction, innovative cruise lines have opted for Experience Directors — and land-based properties can too.
Guest-Centric Experiences & Strategy to Drive REvenue and EngagementProject Highlightsholland america lineAs a recognized leader in the cruising industry for nearly 150 years, Holland America Line is no stranger to award-winning service delivery and enriching experiences with worldwide itineraries.With a fleet of ships to manage, HAL turned to Spark Cooperative for one-of-a-kind solutions to drive revenue and build guest loyalty.The …
Cost & Time-Saving Solutions Through Turnkey Entertainment OperationsProject Highlightsjalesh cruisesAs India’s first multi-destination cruise line, Jalesh Cruises was designed and customized for the Indian audience and those wanting to experience the exotic flavour of the Indian culture, food and entertainment. With a mission to take ‘Incredible India’ beyond borders and onto the global stage, the brand wanted to elevate their …
Brand-Driven Storytelling & Innovative ExperiencesProject Highlightsvirgin voyagesA revolutionary brand recognized around the world, Virgin has a storied history of disruption. Their entrance into the cruise marketplace, with Virgin Voyages, was no different.The Challenge: Transform Brand Vision into Reality & Run the Show What Spark Did: Four years in the making, Spark Cooperative created never before seen at sea entertainment from …
Seamless Programming Through Industry-Leading TechnologyProject Highlightsmsc cruisesAs the world’s largest privately-owned cruise line and brand market leader in Europe, South America and southern Africa, MSC Cruises is constantly searching for innovative ways to deliver meaningful guest experiences. Their new private paradise, Ocean Cay, presented a new opportunity to do this, but not without a few challenges.The Project: MSC Ocean Cay …
Branded End-To-End Kids & Teen Program DevelopmentProject Highlightscaesars bluewaters dubaiAfter 53 years, one of the world’s most prestigious gaming brands decided to break new ground with Caesars Bluewaters Dubai and they were facing their youngest audience yet. Caesars was now considering how to entertain kids and teens – a first for the gaming leader. With a new and foreign market …
Creating Engaging Brand-Driven Experiences & Communicating The dayProject Highlightsjw marriott’s plant riverside districtWith excitement building, Savannah’s Newest Entertainment District, located on River Street, needed to take their big vision across the finish line. As a multi-use development, the Plant Riverside District offers an array of options from restaurants to retail to entertainment venues – all with the possibility to capture …